Question 1

What is Black Knight DSS?

Accepted Answer

Black Knight DSS is a secure, multi-tenant dispatch operations platform built for independent freight dispatch agencies. It combines FMCSA carrier vetting, load management, a carrier acquisition pipeline, automated invoicing and dispatcher payouts, an onboarding academy, and team chat in one workspace.

Question 2

How much does Black Knight DSS cost?

Accepted Answer

Black Knight DSS offers three subscription tiers — Starter, Pro, and Enterprise — each with seat limits and feature gating. New agencies can begin with a 7-day free trial with no charge during the trial and can cancel anytime.

Question 3

Does Black Knight DSS verify carriers with FMCSA?

Accepted Answer

Yes. Every carrier is automatically verified against the FMCSA SAFER system. Operating authority, insurance, and safety status are checked and enforced before a load can move.

Question 4

Is my agency's data isolated from other companies?

Accepted Answer

Yes. Black Knight DSS enforces strict organization-level data isolation on every request, so your carriers, loads, and financials are never visible to another tenant. Sensitive banking and tax data is encrypted at rest.

Question 5

Can I use my own Twilio and DocuSign accounts?

Accepted Answer

Yes. Black Knight DSS uses a Bring-Your-Own-Key model for Twilio SMS and DocuSign e-signature, so your usage is billed to your own accounts at your negotiated rates with zero platform markup.

Question 6

Is Black Knight DSS a full Transportation Management System (TMS)?

Accepted Answer

Yes. Black Knight DSS is a next-generation cloud TMS that manages the complete freight lifecycle — from load entry and FMCSA carrier onboarding to zero-app driver tracking, proof-of-delivery capture, detention recovery, and broker invoicing.

Question 7

How does Black Knight DSS track drivers without an app download?

Accepted Answer

Black Knight DSS sends drivers a tokenized web link via SMS or email. Drivers open the mobile portal on their phone to tap ARRIVED or DEPARTED, track dwell time, and upload photos of signed BOL documents — with no passwords and no app download.

Question 8

What is LoadGuard by Black Knight DSS?

Accepted Answer

LoadGuard is Black Knight's automated terminal dwell monitoring and detention recovery module inside the TMS. When dock dwell exceeds the free-time window, LoadGuard prompts for proof-photo uploads and compiles an audit-ready claim packet to collect detention pay from brokers.

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