Freight Dispatch Software, Automated by AI
Black Knight DSS is AI freight dispatch software that automates the repetitive parts of dispatching — finding loads, negotiating rates, communicating with carriers, and running check-calls — so each dispatcher moves more freight with fewer mistakes.
Load booking & management
Search connected load boards, book loads, and manage every shipment from pickup to POD in one workspace.
Automated carrier comms
Rate cons, dispatch sheets, and updates go out automatically — no more copy-paste from a dozen tabs.
Automated check-calls
Drivers share status through tokenized links; the system logs ARRIVED/DEPARTED and dwell without a phone call.
Rate negotiation assist
Market rate benchmarks and AI suggestions help dispatchers hold margin on every load.
Docs & invoicing
Capture BOL/POD, generate invoices, and hand clean paperwork to factoring or accounting automatically.
Detention protection
Dwell is tracked in real time and packaged into broker-ready detention claims with LoadGuard.
Manual dispatching vs. Black Knight DSS
- ✕ Dispatchers glued to the phone for check-calls
- ✕ Rates negotiated on gut feel
- ✕ Paperwork chased after the fact
- ✕ Detention rarely billed
- ✕ One dispatcher, a handful of trucks
- Automated tokenized check-calls
- AI-assisted, data-backed rate negotiation
- BOL/POD captured and invoiced automatically
- Detention auto-claimed
- One dispatcher, many more loads
Frequently asked questions
What does freight dispatch software do?
It helps dispatchers find and book loads, communicate with carriers and drivers, manage documents and invoicing, and track shipments. Black Knight DSS adds AI automation to each of those steps.
Can it work for a dispatch agency managing multiple carriers?
Yes — it is multi-tenant with strict data isolation, so an agency can run many carriers side by side. See our Dispatch Agency Software page.
Does it integrate with load boards?
Yes, the platform surfaces loads from connected boards so dispatchers search and book without leaving the workspace.
How does it handle detention?
LoadGuard tracks dock dwell in real time and auto-builds broker-ready detention claims with GPS, verified dwell, and signed BOL evidence.
Dispatch more loads with less busywork
Start a 7-day free trial and let AI handle the repetitive dispatch work.